DynoTech Software
Frequently Asked Questions (FAQ)

How do I "unzip" a file?

Learning how to "unzip" a file is a basic computer skill EVERYONE who uses a PC on the internet needs to learn. It is as important (or probably more improtant) as knowing how to format a floppy disk. If you need help, visit WinZip, (WinZip), PKWARE (PKZip), Canyon Software (Drag and Zip), or Aladdin Systems (Stuff It).

How do I get customer support for software I purchase here?

DynoTech Software uses the Digital River e-commerce system. You'll find help here for common questions about your order (including getting a new download for software you purchased here).

I just downloaded one of your games from AOL. Where is it in my computer?

Exactly where you told the computer to put it. Most likely it is in a sub-directory on your hard drive called /download/ under the directory where your America OnLine (AOL) software is located.

What do I do if I get an "Input past end of file" error message in one of the BOXES games?

Most of the time this error is due to a corrupt SCORES.DAT file (usually caused by user "editing" of the file). Re-install the game or download and replace SCORES.DAT.

What do I do if I get a "threed.vbx out of date" error message?

Delete the THREED.VBX file found in the Windows directory. THREED.VBX should be located in /windows/system directory or the directory with your program files. THREED.VBX should not be in /windows directory. If you continue getting the error, re-install the program. If that does not correct your problem, contact technical support. Delete all copies of THREED.VBX on your hard drive except for the copy in the /windows/system directory.

What do I do if I get an "OVERFLOW" error message?

Re-install the game. If that does not correct your problem, contact technical support. Most of the time this error is due to a corrupted file (frequently caused by user "editing" of the file).

How do I cross a blank space in VIRUS:The Game?

Hold down the space bar as you press a direction arrow. Vinny the Virus will jump over the blank spot (can jump only one square at a time).

How do I get cheat codes for VIRUS:The Game?

Pay for the game! Cheat codes are free to registered users. [Here's a free sample: DTSLASERSTOP will turn off lasers (works in Registered Edition only).]

What other things should I check if I am having problems?

• Close all open applications before starting your game.
  
• Make sure you have over 70% resources available to Windows before starting your game (check HELP option in Program Manager to see how much resources are available).
  
• Disable extended memory managers (e.g. QEMM).
  
• Turn off the music (menu: options). If this solves the problem check your windows and sound device manuals to make sure your "MIDI device" is installed correctly.
  
• Install your game to a drive that is not compressed with a disk compression utility.
  

How do I get past levels 30, 44, & 85 in BOXES II?

Superb skill and perfect timing - a little luck doesn't hurt either. <G>

Do I need permission to distribute levels I create with the BOXES III level designer?

Nope! Levels you create with the BOXES III level designer are completely royalty free. However, If you do create a significant collection of levels for BOXES III, please let us know. We may even like them so much we'll tell the world about your great puzzle designer skills.

I know if I use your shareware beyond a reasonable trial period I need to pay for it, but do you have any "FREEWARE"?

Yup! We sure do! Grab a copy of Falling OZ, Fruit Saver Screen Saver, and a bunch of other good stuff.

If you need any system files for DynoTech games you can get them here. Unzip and put in C:/WINDOWS/SYSTEM/ directory. [DynoTech does not provide technical support for these files. Use at your own risk.]

 
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